The internet and simple computer use is now thought of as a normal part of a lot of people’s lives. There aren’t a lot of people in the country who aren’t logged on to the internet or own a computer. The issue with this however, is that for a lot of people, they have just rushed into buying a computer and have no idea how to use it. There is a lot of pressure on people to enter the online world as it makes so many things much easier. With these people now purchasing computers, there has to be a trusted name that people can rely on for help, and that is where New Careers in Home IT Support become useful.
Home IT Support is a service provided by BT to support customers with computer and network problems they may encounter within their home. If you’re applying for jobs in this kind of work then there are two attractive Career Choices provided by BT HITS. The first of these Careers is a role within BT’s call centres, acting as a home IT advisor. These employees answer calls for the individuals who pay a subscription to the HITS service. Their key goal is to help with any computer related troubles that the customer may enquire about, this may consist of virus deletion, network configuration, software installation or just a simple PC health check. These tasks can be completed by explaining step by step to customers or by utilising remote access to their PC, so you can have direct control. The great thing about these Careers is that you aren’t required to have high IT qualifications to apply, a lot of the skills you need is through training and the assortment of systems that you use for reference, which means any person who is interested in supporting others with technology can aim to be a HITS advisor.
The second side to these New Careers is working as a HITS engineer. These engineers visit the customers premises, rather than dealing with them remotely. They can carry out many additional tasks to what the call centre agents can, for example some problems can be created by a hardware fault and an advisor isn’t going to be able to repair this over the phone. The engineers can also assist with broadband setup and network diagnostics. Occasionally a customer’s broadband link may be running below expectations, in which case the HITS engineer can run diagnostics on the internal wiring of the home’s phone line and make sure the customer’s computer and router/modem is all running well. You could also be installing wireless networks for a customer or configuring a new PC that they may have just bought.
Together these Career Choices offer a wide assortment of troubleshooting duties. They both have distinct roles, unquestionably the engineer being the more practical of the two, but both are excellent options for anybody hoping to join the IT industry. These Careers can offer many paths later down the line and can be incredibly fulfilling knowing that you have helped a customer who otherwise would have been lost without you.